Please Note: The layout, functionality and configurations mentioned throughout this page may not apply or appear slightly different from the site you are accessing. If you have any questions, please contact your administrator.
How do I search for a product?
What generic actions take place when selecting a product?
What types of products can I order and how do I order them?
What is the Shopping Cart page?
What is the Checkout page?
How do I view Order History?
How do I re-order an item?
How do I search for a product?
1. Product Selection: Select your product from the Products menu, or by starting on the Home page of this site by selecting a category icon or item.
2. Search: Search for products using the Search Site bar/icon.
3. Order History: Past ordered items are stored under the Order History and are available for re-ordering
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What generic actions take place when selecting a product?
Upon selecting an individual item, several actions can take place:
(Note: Some of these options may or may not be configured in you site)
- To view a larger image of the item, hover over the image (a temporary enlarged view will appear)
- Select a Quantity for the item
- If provided, select any additional options for the item
- Name Your Job
- Upload a print ready PDF
- Select your Ship To address
- Optionally, add Additional Instructions for the item (these instructions will appear on the order and in the email)
- Review and fill in any form options provided
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What types of products can I order and how do I order them?
Browse the available products listed on the home page or from the top navigation menu bar, and click on a product to begin ordering.
- Enter or select your quantity from the field on the right-hand side of the screen.
- Choose the product specifications options, such as paper stock, number of sides, etc., from the dropdown options (if applicable).
- Upload your print-ready artwork file by clicking the "select" button to browse your files, or drag and drop your file into the upload field.
- Provide a unique job name in the "Name Your Job" field if desired (optional).
- Enter any additional instructions or notes you'd like us know (optional).
- Click "Add to Cart" to finalize the product and add it to your shopping cart.
For Custom Apparel, request pricing using the Custom Apparel Quote Request Form.
If you don't see the product you are looking for in the catalog, use the Custom Estimates Form to request pricing.
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What is the Shopping Cart page?
At any time during the ordering session, you can select the Shopping Cart page to view the items you wish to purchase. The Shopping Cart link/icon may be located in multiple areas for example: (1) in the upper right navigation bar, (2) at the top (next to the Search Site bar) and (3) in the main Menu Bar
Once on the shopping cart page, you can do many things, including:
- Shipping Information: review/add Shipping Information/Options (this information may be edited under the users account profile)
- Review the item(s): the individual Quantity, Price, Additional Instructions, etc.
Each item will also have additional options: - Duplicate the item (2 overlapping papers icon): Allows you to duplicate the exact item in the shopping cart. We recommend selecting the Edit (pencil icon) to review duplicated items
- Save for Later (disk icon): This will allow you to store an item, log out of your account and retrieve the item at a later time
- Edit the item (pencil icon): This will return you to the “Product Quantity” step for the item.
- Remove the item (the “X” button): This will delete the item from the cart (this cannot be undone).
- Order Summary: This will display the total for all items which may include shipping costs, tax, etc.
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What is the Checkout page?
The Checkout page is the final step in the ordering process where the final details regarding your order are gathered before you submit the order.
On the Checkout page, review and complete the following areas:
- Comments Section: Optionally, you may add notes/instructions to the order.
- Purchase Order Number (a.k.a. PO Number): This may be required for accounting purposes. If configured, enter/select your PO Number
- Payment Method: Review your billing information and edit as necessary.
- If a credit card is applied, the billing address information must match the credit card address information.
- Order Item Summary and Order Summary sections: Please carefully review your order summary again. Click the "Edit quantities or shipping options" button if changes need to be made.
Once you have completed the steps above, select the “Complete Order” button (in the Order Summary section) to place your order.
Note: If approval is enabled, your order will not be fulfilled until the items in your order are approved.
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How do I view Order History?
You must be logged in to view your order history. The Order History link may be located in multiple areas of the storfront for example: (1) in the main Menu Bar, (2) in the upper right navigation bar, (3) in the bottom menu of the site
- You will be presented with a listing of all your previous orders placed within the past month
- Optionally, you may select “Advanced Filters” and use the filtering features to locate orders by date range, status, etc.
- If you manage other accounts, select “All” from the Ordered By drop down to view other account orders
- To apply your updated filtering selections, select the “Apply Filters” button.
- Scroll to find a specific order number
- Alternatively, you may choose to use the “Search Text” to locate an order
- To view more details about an item select the arrow next to the order
- Or to view all orders/hide all orders use the “Show Items in Each Order”/ “Hide Items in Each Order” link
- To print order details, select the View Details link next to a order, followed by the "Print Order Summary" screen
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How do I re-order an item?
The re-ordering option will appear in two areas (1) after an order is placed on the "Thank you for your order/Order Review page and (2) under the Order History
From the the "Thank you for your order/Order Review page:
- To reorder all items in the order, select the Reorder button at the top of the page
- To reorder an individual item in an order, select the Reorder link next to/below the item thumbnail image
To re-order from the Order History page, there are three options:
1. To move all items into the Shopping Cart, select the Reorder link next to the Order Number
2. Select the triangle Next to the View Details link. This will expand all items in the order and allow you to re-order individual items in the order
3. Select the View Details link next to a order. This will present all details regarding the order.
- To reorder all items in the order, select the Reorder button at the top of the page
- To reorder an individual item in an order, select the Reorder link next to/below the item thumbnail image
Note:
- Selecting the Reorder button, will push the item/items back to the shopping cart. To complete the re-order process, please continue to the checkout page and submit your order
- When re-ordering products, it is recommended to edit the product to confirm all information is entered correctly (product selections/customizations/etc.)
- If the site has an approval workflow enabled, the reorder option will only appear for approved items.
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